LEARNER SUPPORT POLICY
We are committed to providing an excellent service in terms of information, advice and guidance; training and assessment and consultancy and allied services to enable it’s learners, client companies and affected persons, to gain skills, confidence or qualifications that meet their specific needs.
Results also strive to meet and exceed all local and national benchmarks in terms of achievement, retention, progression and participation of learners.
The Service Provided
Pre-entry: We provide information, advice and guidance to potential learners and client companies about the full range of or learning and development programmes, eligibility criteria, qualifications and the full range of support available to the learners throughout their time with us.
On programme: We provide learners and client companies with information, advice and guidance about the requirements of the programme/qualification. This will include the ground rules, policies and procedures, their individual learning plan and support arrangements. Results also provide coaching and mentoring to ensure that all learners are given their best chance of success whilst being fair in all actions undertaken.
Where we do not possess the necessary skills or specialist knowledge, we will advise the learners and client companies of alternative sources of help and sign post them; e.g. computer skills, literacy and numeracy or a specialist subject.
We also encourage feedback from the learners and client companies as one of the sources of continuous improvement.
On exit: We also provide support to learners and client companies regarding their “next steps” in terms of their personal or corporate goals and objectives. This is not restricted to the programmes we offer. Also at this stage we carry out a formal information, advice and guidance session with formal feedback given about the programme and learning experience.
Monitoring and Evaluation
All staff and associates that give information, advice and guidance are trained and the service provided is subject to auditing via the internal verification processes that we operate. Also, we have a complaints procedure in the event that the learner or Client Company feels that they have not received fair and impartial information, advice and guidance.